Returns & Exchanges

Returns

Although we hope you love your beautiful waste bag, there may be times when you need to return something to us. Just send your items back to us within 30 days of receiving your order, following the guidelines on this page, and we'll take care of the rest!

We are sadly not able to offer free returns at this time. 

Refunds

If you are a U.K. customer and would like to return any items for a refund, please first let us know via our Contact Us page. Tell us your name, order number and reason for the return. 

Exchanges

If you would like to exchange any items, please first let us know via our Contact Us page. Tell us your name and order number. Please also include a note with your full name and order number inside the parcel. Use the original packaging if possible.

Ensure you request and keep a proof of postage receipt when returning and item to us - for proof and for tracking your parcel. 

Returns and exchanges are currently taking around 14 working days to process once the parcel has been delivered. You will receive an email as soon as your exchange has been processed.

Please note:

Returned items must be unwashed, unworn, with no marks or dirt and with their original tags. Your return may be refused if any items are returned in an unsatisfactory condition.  

Returns FAQs

Can I exchange an item for a different item?

We can only exchange like-for-like, for the same product in a different material.

What if my exchange request is out of stock?

If the item is out of stock, we will automatically refund you the full the amount.

Can I return a sale item?

Yes, sale items can be returned for a refund or exchange of the same value.

Will my shipping be refunded?

We are not able to refund shipping costs at this time. 

We are Nicky and Eddie Butcher, founders and owners of DUC London and Beau Déchets (BOW-du-SHAY).

Led by Eddie, our upholster and lead creative, DUC London makes uniquely gorgeous furniture through traditional and contemporary know-how. A natural part of the upholstery process is that when the fabric is cut there are small sections that are typically thrown away, which sadly means they end up in landfill. This inspired us to start making use of those 'off-cuts'.

French for ‘beautiful waste’, Beau Déchets is our solution to the problem of fabric waste, by giving stunning, quality fabrics a new lease of life as bespoke, handmade bags. It’s all about creating something beautiful and useful while reducing our impact on the planet. 

Each one is created from ends of rolls, off-cuts or sourced secondhand and vintage materials. Each bag is handmade by employing timeless craftsmanship techniques. The only new components we add are things like zips, straps and lining. 

Using fabric waste means all of our bags are either very limited editions or complete one offs. Visit our shop today to get yourself something that is truly very few of a kind. 

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